Back in 1974, when it was difficult and expensive to buy gasoline, I discovered that a recessionary period was an excellent time to build market share.
As general sales manager for a recreational vehicle and boating industries supplier during a tough time, I found that prospective customers were more receptive to switching suppliers. At the beginning of 1974, our company had less than 50% of the market. To insure corporate survival, the management team became very energized and focused on increasing market share because the alternative was unacceptable. By 1976, our company had increased market share to over 90% and profitability soared.
Here are four steps your company should consider now...while the economy is experiencing a recession:
First, invest heavily in research and development now so that new products and services are ready for launch as the economy begins to grow again. Your competitors may be inclined to cut R & D, particularly if they face high interest payments, substantial drops in revenue, and the like. If so, your acceleration of investment now will yield a strong product advantage in the coming years.
Second, spend some time learning about the customers of your weakest competitors. You might be inclined to go after their largest and most attractive clients. However, be aware that your rivals are probably working desperately to save those customers. They might not, however, have the time and resources to focus on smaller clients. Focus your attention on these potential new customers, particularly those with attractive growth prospects and strong balance sheets.
Third, identify your most critical suppliers and distributors, and determine if any face the possibility of severe impairment to their business due to the economic downturn. Assess the risk to your business if they should falter badly or even fail completely. Then, examine ways in which you might help those suppliers and distributors weather the downturn. Even the smallest gesture can sometimes build an enduring loyalty that will pay off for years to come.
Finally, think carefully about your talent needs. As weak companies lay off employees, many good people will find themselves searching for work. Other skilled workers may still have a job, but they may be disenchanted with their struggling firms. Capitalize on this opportunity to identify and attract talented employees, while slack exists in the labor market.
Source: 4 Steps to Growth During a Recession, Harvard Business Review, April 8, 2008