Based on her ground-breaking research with neuroscientists and psychologists, Anne Kreamer, author of "It's Always Personal: Emotion in the New Workplace," offers constructive insight and practical advice on how to nurture our positive emotions on the job, and why doing so is good for business and good for individuals.
ANGER: If you’re about to yell at your co-worker, you might try the D.I.N.G metacognition device.
D–Deep breaths; take a few.
I– Imagine what the other person is feeling, then identify what you are feeling.
N– Name the emotions you and the other person are feeling.
G–Go on -- use your observations to move the situation forward.
FEAR: If you fear being passed up for a promotion, screwing up a big project or being laid off, learn how to take advantage of situational awareness training, the rigorous way in which pilots manage and deal with risk.
ANXIETY: Break up your anxiety by taking concrete, easily accomplished steps. Imagine the worst case scenario and then develop strategies for managing.
CRYING: Don’t pretend the incident never happened. Crying is not a shameful act; it’s actually quite common. But tears do signal that there’s a problem to be addressed. After a teary outbreak, take a walk outside; allow yourself a physical and psychological break. Then be sure to approach whoever triggered your tears and arrange for a time to talk.
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